ContactPC, Inc. is not responsible for typographical and/or photographical errors. Retail products are accompanied by the original manufacturer warranty. Customer pays return shipping charges for all RMA services. ContactPC, Inc. reserves the right to refuse service to anyone.

Visa, Mastercard, Discover, American Express ContactPC Gift Certificate, Pre-paid company check, personal check, cashier's check or money order. (Note: Pre-paid methods, including cashier's checks, take slightly longer to process because all payments must first clear with the bank due to the risk of fraudulent checks.) No Purchase Orders, Fax or C.O.D. orders please. Please accept our apologies but we do not accept international credit cards at this time.

UPS Ground - 5 to 7 business days + 24-48 hours to process the order. UPS 3Day - 3 business days + 24-48 hours to process the order. UPS 2Day - 2 business days + 24-48 hours to process the order. UPS Red Next Day Residential - Delivery within 1 business day + 24-48 hours to process the order.

All orders require 24-48 hours processing time before shipping. ContactPC, Inc. does not process orders during weekends. No deliveries will be made on Saturday or Sunday. ContactPC, Inc. does not guarantee same day shipping. ContactPC, Inc. does not offer International/Canadian shipping options at this time. Exact delivery times to HI, AK and PR cannot be guaranteed.

ContactPC, Inc. does not price match competitors. For your convenience, all of our most current pricing is listed on our web site and updated in real-time. Prices are non-negotiable. ContactPC, Inc. does not cross-ship items under any circumstance.

Sales tax is only required for orders shipping within our resident states of business. Therefore all orders shipping within Colorado will be charged applicable sales tax according to your area's tax rate.

ContactPC, Inc., like other e-tailers, ships items in the condition they were received from the original manufacturer/distributor. ContactPC, Inc. does not conduct product testing before shipping any merchandise.

The "must be purchased with hardware" precept is mandated by the software publisher. In accordance, ContactPC, Inc. customers must purchase some type of product which falls under the general category of computer hardware in order to purchase applicable software. Hardware is classified as any component that will be used when assembling a computer system (a hard drive, motherboard, processor and a floppy drive are all examples of merchandise that will qualify). There is no specific or set price the hardware has to be, merely that there is some sort of eligible hardware present in the order itself.

All merchandise unless otherwise indicated may be returned within 3 days from the original invoice date for a refund. CPUs must be returned within 7 days from the invoice date for a refund. A return authorization number is required for all returns. A 20% restocking fee may apply. Additional deductions may be made for CPU returns to reflect the current market value. These terms apply to all refunds. Most products are shipped with a refund/replacement guarantee period unless otherwise noted in the product listing. Customers must inform ContactPC, Inc. of any order discrepancy within 3 days from the invoice date so that we may investigate and resolve the situation accordingly.

ContactPC, Inc. offers our customers a 15-day satisfaction replacement guarantee on all purchases, except: For CPUs, the base cost will reflect the current market value, and the 20% restocking fee will be applied after this adjustment. OEM Software is non-refundable and non-returnable.

Retail Software may only be returned for refund within 3 days of the invoice date if the packaging is unopened and untampered with. Opened retail software cannot be returned for refund. If you have opened a retail software purchase to discover a damaged and/or defective disc, you may exchange the software for an identical replacement by contacting ContactPC, Inc. Customer Service at sales@contactpc.com and acquiring an RMA number. All OEM software including the operating system is 100% non-refundable once purchased and delivered. OEM versions are intended for system builders only and cannot be transferred to another PC once it is installed. Purchasers of this software are required to comply with the terms of the System Builder License, including responsibility for providing all end-user support. ContactPC, Inc. is not responsible for system/software incompatibility, and incompatibility issues do not qualify software as damaged or defective. Customers are encouraged to contact the respective software publisher for answers to technical questions, such as minimum system requirements, prior to purchase.

Physical damage to any product purchased at ContactPC, Inc. will effectively void warranty coverage. Improper Installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage. ContactPC, Inc. encounters bent pins regularly when inspecting physically damaged CPUs. Forcing a processor into position will not solve an installation problem and may consequently void any applicable warranty coverage. Intel and AMD will not accept physically damaged processors back from ContactPC, Inc.. As a result, ContactPC, Inc. will return any physically damaged CPU back to the customer at the customer's expense.

A 20% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 30 days.

You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. ContactPC, Inc. does not guarantee same day-shipping. Orders are not processed on weekends and holidays. ContactPC, Inc. will rush process your order for an additional fee provided that the following conditions are met: Order is submitted before 2pm MST. Your transaction and credit card authorization is successfully completed before 2:30PM MST. Your shipping address matches your credit card billing address (i.e. No alternate ship to address). Rush Processing does NOT apply to Pre-Paid Check orders. Rush Processing Disclaimer: IN ALL CIRCUMSTANCES, CONTACTPC, INC.'S MAXIMUM LIABILITY IS LIMITED TO THIS RUSH ORDER FEE ONLY. WHILE CONTACTPC, INC CANNOT GUARANTEE SAME DAY SHIPMENT FOR ALL ORDERS, CONTACTPC, INC. WILL PUT FORTH ITS BEST EFFORT TO SHIP ALL RUSH PROCESSING ORDERS THE SAME BUSINESS DAY IF THE ABOVE CONDITIONS ARE MET. OTHERWISE, YOUR $2.99 RUSH PROCESSING FEE WILL BE REFUNDED.

ContactPC, Inc. does not sell backordered merchandise. We will never purposely charge a customer for an item that we do not physically have in stock at the time of purchase. Occasional inventory discrepancies may occur due to inaccurate inventory counts or possibly because the last few items on our shelves are damaged and/or not in a condition that we can in good faith sell to a customer. In that instance we will refund your credit/debit card for the item, along with any applicable tax fees and shipping charges. An automated email will also be sent to your ContactPC, Inc. login to alert you of the situation.

ContactPC, Inc. will keep you informed of your order status via e-mail. All tracking information will be emailed to your ContactPC, Inc. ID once your order has shipped (except when an APO/FPO is the shipping destination). You may also acquire your order status and other live updates by logging in to your account on our website.

Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once we receive your information through the internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level security.

ContactPC, Inc. respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our web site will be used for processing purposes only. The only e-mails you will receive from ContactPC, Inc. are updates to any recent orders and/or returns.

Fair Credit Billing Act: We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 for fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

You may request a change to your order provided the order has not already been charged to your account. Please call 1-720-348-0398 during ContactPC, Inc.'s hours of operation to request a change to your order. Please have your sales order (SO) or customer number ready for better assistance. We strongly discourage sending change order requests via email because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of emails we receive each day.

ou may request than an order be cancelled provided the order has not already been processed and shipped. Simply call 1-720-348-0398 during ContactPC, Inc.'s hours of operation to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 1-2 business days. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.

Tax: All customers outside of Colorado will not be charged any tax. Therefore, there is no need to fax or set up any reseller tax exemption form. For Colorado Resellers: please place your first order as normal, and fax over your reseller permit with your Sales Order number. We will remove all tax from your order to 303-791-4580.

Tax: All customers outside of Colorado will not be charged any tax. Therefore, there is no need to fax or set up any reseller tax exemption form. For Colorado Resellers: please place your first order as normal, and fax over your reseller permit with your Sales Order number. We will remove all tax from your order to 303-791-4580.

ContactPC, Inc. strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, ContactPC, Inc. shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other websites from ContactPC, Inc. are provided as resources to customers looking for additional information and/or professional opinion. ContactPC, Inc. does not assume responsibility for the claims and/or representations made on these or any other websites.

ContactPC, Inc. is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, ContactPC, Inc. puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinates which, although infrequent, could cause the information on our website to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. ContactPC, Inc. relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, ContactPC, Inc. will not be held responsible for product revision changes.

are an unavoidable aspect of any business model that involves direct shipment to customers. Please understand that ContactPC, Inc. ships only products it assumes to be functional and that any defective product you may have received was either damaged in transit or was anomalous.

By accepting delivery of any product delivered from ContactPC, Inc. ("ContactPC, Inc."), you ("Customer") agree to be bound by the terms and conditions listed below. You and ContactPC, Inc. agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and ContactPC, Inc.. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from ContactPC, Inc.

Retail Software may only be returned for refund within 3 days of the invoice date if the packaging is unopened and untampered with. Opened retail software cannot be returned for refund. If you have opened a retail software purchase to discover a damaged and/or defective disc, you may exchange the software for an identical replacement by contacting ContactPC, Inc. Customer Service at sales@contactpc.com and acquiring an RMA number. All OEM software including the operating system is 100% non-refundable once purchased and delivered. OEM versions are intended for system builders only and cannot be transferred to another PC once it is installed. Purchasers of this software are required to comply with the terms of the System Builder License, including responsibility for providing all end-user support. ContactPC, Inc. is not responsible for system/software incompatibility, and incompatibility issues do not qualify software as damaged or defective. Customers are encouraged to contact the respective software publisher for answers to technical questions, such as minimum system requirements, prior to purchase.

Physical damage to any product purchased at ContactPC, Inc. will effectively void warranty coverage. Improper Installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage. ContactPC, Inc. encounters bent pins regularly when inspecting physically damaged CPUs. Forcing a processor into position will not solve an installation problem and may consequently void any applicable warranty coverage. Intel and AMD will not accept physically damaged processors back from ContactPC, Inc.. As a result, ContactPC, Inc. will return any physically damaged CPU back to the customer at the customer's expense.

A 20% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 30 days.

To return a product in compliance with ContactPC, Inc.'s satisfaction guarantee, you must obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). Please click here to acquire an RMA number. All RMA requests must be filed online. ContactPC, Inc. will not accept returns without prior authorization and a RMA number. Once issued, RMA numbers are valid for 15 days within which return products must be received by ContactPC, Inc.. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product. Customer is solely responsible for shipping any returned product to ContactPC, Inc.. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, ContactPC, Inc.'s Return Procedure will be breached and ContactPC, Inc. may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s). ContactPC, Inc. will not refund to Customer the original shipping charges. In addition, ContactPC, Inc. will assess a 20% restocking fee against the Customer's account on all returns for refund.

ContactPC, Inc. IS A DISTRIBUTOR ONLY. PRODUCTS SOLD BY ContactPC, Inc. ARE NOT MANUFACTURED BY ContactPC, Inc.. THE PRODUCTS MAY, HOWEVER, BE COVERED BY EACH MANUFACTURER'S WARRANTY, SERVICE, AND SUPPORT POLICY (IF PRESENT). ContactPC, Inc. ASSIGNS AND PASSES THROUGH TO THE CUSTOMER ANY WARRANTY OF THE MANUFACTURER, AND CUSTOMER ACKNOWLEDGES THAT IT SHALL HAVE RECOURSE ONLY UNDER SUCH WARRANTIES AND ONLY AS AGAINST THE MANUFACTURER OF THE PRODUCTS. ContactPC, Inc. MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. ContactPC, Inc. DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE. ALL ITEMS SOLD THROUGH ContactPC, Inc. ARE SOLD "AS-IS" OR "WITH ALL FAULTS." THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THESE ITEMS IS WITH THE BUYER. SHOULD ANY OF THESE ITEMS PROVE DEFECTIVE, DO NOT FUNCTION, OR FUNCTION IMPROPERLY IN ANY WAY FOLLOWING THEIR PURCHASE, THE BUYER, AND NOT THE MANUFACTURER, DISTRIBUTOR, OR ContactPC, Inc., ASSUMES THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR.

IN ALL CIRCUMSTANCES ContactPC, Inc.'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. ContactPC, Inc. SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. ContactPC, Inc. SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT ContactPC, Inc. HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES. Customer authorizes ContactPC, Inc. to initiate a charge to the credit card or other payment method was used to purchase the Equipment in the amount of $250.00, the Equipment Discount, if it is due.

ContactPC, Inc. does not consent to having any telephone calls recorded and reserves the right to terminate any call that is being recorded. Customer agrees not to record any call with ContactPC, Inc. unless Customer has provided clear and conspicuous notice to ContactPC, Inc. and has received prior written consent from ContactPC, Inc.

Payment Terms; Orders: An order is not binding upon ContactPC, Inc. until it is accepted; ContactPC, Inc. must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with ContactPC, Inc.. You agree to pay the amount(s) due as specified on the invoice, and you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater. Shipping Charges Your total cost for purchase of any product will include shipping and handling charges shown on the ContactPC, Inc. invoice.

ContactPC, Inc. will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) -- excepting software-- and risk of loss passes to the Customer upon delivery to the carrier. ContactPC, Inc. reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow ContactPC, Inc. to sign appropriate documents on Customer's behalf to permit ContactPC, Inc. to protect its purchase money security interest. Title to software will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. Customer agrees to be bound by any software license agreement once the seal on the package is broken. ContactPC, Inc. will advise Customer of estimated shipping dates, but ContactPC, Inc. will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.

Any dispute arising out of or related to these Terms and Conditions or the sales transaction between ContactPC, Inc. and Customer shall be governed by the laws of the State of Colorado, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. ContactPC, Inc. and Customer consent to the exclusive jurisdiction and the exclusive venue of the State Courts of the State of Colorado to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agree not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against ContactPC, Inc. that is more than one year after the date of the applicable invoice.

If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable Colorado law.

The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.

These terms and conditions, together with ContactPC, Inc.'s invoice regarding the products ordered by Customer, are the complete and exclusive agreement between ContactPC, Inc. and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between ContactPC, Inc. and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.

If you need further information or if you experience any difficulty on-line, please contact us. Click on the Contact Us button for a list of our contact addresses.