All returns require an RMA (Return Merchandise Authorization) number, which can be obtained by contacting our Customer Service department or clicking the "My Account" button in the top-right hand corner of our web page. Please save all packaging and accessories for any item that is returned to ContactPC, Inc.. All original equipment, components, manuals, cables, documents and packaging must be returned with your item in order for ContactPC, Inc. to process your RMA. An item returned for a replacement may be repaired or replaced at ContactPC, Inc.'s discretion, unless otherwise required by law. Products with specific refund and return policies and deadlines must be returned within the time periods specified for each item. All items sold through ContactPC, Inc. are subject to our Policy and Agreement. Physically damaged items cannot be returned. All returns for a refund are subject to a 20% restocking fee. Removal or alteration of a product's serial number or serial number sticker will automatically void your ContactPC, Inc. Return Policy. Products that are returned to ContactPC, Inc. with a missing, damaged or altered serial number will be refused RMA service and returned to you.

Return for refund within: 30 days Return for replacement within: 1 year This is our Detailed Standard Return Policy. Unless another return policy is indicated, products sold by ContactPC, Inc. are covered by this Standard Return Policy. Merchandise under this Standard Return Policy may be returned a) within 30 days of the original invoice date for a refund, or b) within one year of the original invoice date for a replacement of the same item. All returns require an RMA (Return Merchandise Authorization) number. All items returned for a refund are subject to a 20% restocking fee. Many manufacturers offer additional factory coverage. With regard to such, you should contact the manufacturer of your item directly for information regarding eligibility and specific Terms and Conditions.

Return for refund within: 30 days Return for replacement within: 30 days This is our Detailed Limited 30-Day Return Policy. Items covered by this policy (products for which ContactPC, Inc. states "This item may be returned for a replacement or refund within 30 days only") must be returned to ContactPC, Inc. within 30 days of the invoice date for this policy to apply. Additional coverage, if any, is provided solely by the product's manufacturer (as indicated by such manufacturer).

Return for refund within: non-refundable Return for replacement within: 30 days This is our Detailed Limited Non-Refundable 30-Day Return Policy. Products that state "This item is covered by ContactPC, Inc.'s Non-Refundable 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to ContactPC, Inc. within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same item.

Return for refund within: 7 days Return for replacement within: 30 days This is our Detailed Processor (CPU) Return Policy. Physically damaged CPUs cannot be returned to ContactPC, Inc. Improper installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent/broken pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes (but is not limited to) improper handling and any other type of damage sustained by irregular use. ContactPC, Inc. encounters bent pins regularly when inspecting physically damaged CPUs. Forcing a processor into position will not solve an installation problem and may void your ContactPC, Inc. return policy. Buyers requesting a refund may have to pay a 20% restocking fee. ContactPC, Inc. will not cross-ship replacement CPUs.

Return for refund within: non-refundable Return for replacement within: 30 days (defective items only) This is our Detailed Desktop PC, Notebook and Tablet PC Return Policy. Under this policy all Desktop PCs/Notebooks/Tablet PCs are non-refundable, and this supersedes all other return policies. There are NO EXCEPTIONS to this policy. Any Desktop PCs/Notebook/Tablet PC that is deemed defective may be returned for a replacement within 30 days only, but a request for refund will not be granted. If a Desktop PC/Notebook/Tablet PC is returned for a replacement, but no problems are found, the Desktop PC/Notebook/Tablet PC will be returned at your (the buyer's) expense. You should be certain in your decision to purchase a Desktop PC/Notebook/Tablet PC and must agree to this policy before completing your order. By confirming your order, you indicate your agreement to this policy. A defective Desktop PC, Notebook, or Tablet PC that is returned for a replacement may be repaired or replaced at ContactPC, Inc.'s discretion, unless otherwise required by law. We strive to uphold our standard RMA processing time for these types of items; however, in some situations the item must be sent to the manufacturer for repairs. Unfortunately ContactPC, Inc. cannot expedite the RMA repair process in these situations, as we must abide by the manufacturer's established processing time. If you have a question regarding a Desktop PC, Notebook, or Tablet PC RMA, please contact our Customer Service Department.

Return Retail Software for refund within: 30 days (must be unopened) Return OEM Software for refund within: non-refundable Return Defective (Retail or OEM) Software for replacement within: 30 days This is our Detailed Software Return Policy. Opened Retail or OEM software can only be returned for replacement, and replacement RMAs will only be honored if the returned software is defective or damaged. Retail Boxed software may only be returned for refund within 30 days of the invoice date if the packaging is unopened and factory sealed. No software returns will be accepted after 30 days. OEM software is non-refundable once purchased and delivered. OEM versions are intended for system builders only and cannot be transferred to another PC once installed. Purchasers of this software are required to comply with the terms of the applicable System Builder License, including responsibility for providing all end-user support. ContactPC, Inc. is not responsible for system/software incompatibility, and incompatibility issues do not qualify software as damaged or defective. Customers are encouraged to contact the respective software publisher for answers to technical questions, such as minimum system requirements, prior to purchase.

Return for refund within: non-refundable Return for replacement within: non-replaceable ContactPC, Inc. does not offer any express warranties. However, many of the products available through ContactPC, Inc. are covered by Manufacturers' Warranties. If a product is covered by a manufacturer's warranty, it will be stated on that product's web page. Manufacturers' warranty details are typically available at the manufacturer's website; click here to see a list of the manufacturers whose items we carry. Detailed manufacturer warranty information can also be obtained for free by contacting our Customer Service department. Please note that products in this category are non-refundable unless otherwise indicated. Products that state "This item can be returned to the product manufacturer only" must be returned directly to the product manufacturer for repair or replacement, unless otherwise required by law. For these items, the warranty policy provided by the product manufacturer explicitly requires that any returns, repairs etc. be requested and processed directly by the consumer (or "end-user") of the item.

Return for refund within: non-refundable Return for replacement within: 30 days There must be a minimum of 8 dead pixels to declare an LCD display defective and eligible for return. ContactPC, Inc. sells many products such as Notebooks and Monitors that feature LCD (Liquid Crystal Display) screens. ContactPC, Inc. adheres to the dead-pixel policy that is observed by the majority of our manufacturers. In order to declare any product with an LCD screen "defective" and eligible for replacement or refund through any applicable ContactPC, Inc. Return Policy, there must be a minimum of 8 (eight) dead LCD pixels.

Return for refund within: 30 days Return for replacement within: 90 days This is our Detailed Memory (Modules, USB) Return Policy. The following conditions are not acceptable for return, and will result in your RMA being returned to you: Physically damaged Memory cannot be returned to ContactPC, Inc.. Modules that are missing the manufacturer label containing model number and part number Modules that are missing the manufacturer warranty label Modules that include a manufacturer-applied heat spreader, but have had the heat spreader removed "Kit" Modules (which contain 2 or more memory modules packaged together) that are not returned as complete set USB Drives, Thumb Drives, Flash Memory, or any related product that is returned without the cap or protective casing

Physical Damage Policy Physically damaged items cannot be returned to ContactPC, Inc.. Improper installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent/broken pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes (but is not limited to) improper handling and any other type of damage sustained by irregular use. ContactPC, Inc. encounters bent pins regularly when inspecting physically damaged CPUs. Forcing a processor into position will not solve an installation problem and may void your ContactPC, Inc. return policy. If you return any physically damaged item to ContactPC, Inc., the item will be returned to you at your expense.

Sometimes items are returned to ContactPC, Inc. after the product has been discontinued. If ContactPC, Inc. no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email with two options: either ContactPC, Inc. can send you a comparable replacement item, or a refund of the current market value of the product will be issued. A current-market-value refund may not exceed the original invoice price. If the item is returned within 30 days of the original invoice date, a full refund will be issued.

If you need further information or if you experience any difficulty on-line, please contact us. Click on the Contact Us button for a list of our contact addresses.